Questions about an order?
Please contact IVE’s customer service team between 8am – 4pm at:
Australia:
1800 009 616
specsavers@ivegroup.com.au
New Zealand:
0800 152 333
specsavers.support@bluestar.co.nz
Their team will be able to assist with matters such as:
- Missing campaign POS
- Status of POS deliveries (campaign and SPOT orders)
- Damaged or missing POS items from a campaign or SPOT delivery
For password reset or any other site functionality assistance, please contact specsupport@ivegroup.com.au
Optics Partners should continue to contact the In-Store or LAM Marketing teams via ServiceNow for any general marketing POS queries by submitting a POS marketing request.
Audiology Partners should contact the Audiology marketing team at anz.audiologymarketing@specsavers.com for general marketing and POS queries.
Be sure to reference your six digit tracking number for best service.
To start a new order, please click the button below or, you can return to the Welcome page.
Partners will also be able to contact Specsavers Support Office via Service Now here.